IBM unveils insurance operations of the future powered by SOA

IBM (NYSE:IBM - News) today announced two new advances in the insurance industry -- a solution for improving operational efficiency and a framework for process acceleration -- that are designed to help insurance providers lower costs and increase customer satisfaction by handling core functions, such as claims and policy processing, more efficiently. Once implemented insurance companies will be able to automate and optimize their business tasks; allowing employees to focus more attention on customer-facing matters.