Post-Pandemic Mindshift Needed In Claims Leadership: Desjardins Execs (Canadian Underwriter)

Post-Pandemic Mindshift Needed In Claims Leadership: Desjardins Execs

  Monday, August 30th, 2021 Source: Canadian Underwriter

Claims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest.

‘Before the pandemic, we thought we were doing a good job, but we learned as an industry — and even in an organization as large as ours — that we can and should be a lot more agile,’ said Ken Lindhardsen, vice president of Desjardins’ accident benefits and bodily injury claims operations.

Lindhardsen spoke at the Reuters virtual Future of Insurance Canada event Thursday, during which senior Desjardins claims leaders reflected on key lessons from the pandemic.

‘We’ve learned that multi-year plans can change on a dime. Flexibility will be key and therefore the mindset of leaders must evolve, especially in remote work environments in a post-COVID-19 claims environment,’ he said.

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