Professional Insurance Adjusting And Insurance Fraud
Insurers tend to forget that the promises made by an insurance policy are essentially kept by the professional claims person. A professional claims staff is a cost-effective method to avoid litigation.
In addition, the professional claims person is an important part of the insurer’s defense to litigation brought by insureds against insurers for breach of contract as well as to detect and defeat attempts at insurance fraud.
A staff of claims professionals dedicated to excellence in claims handling is a profit center for an insurance company.
In my experience, claims professionals resolve more claims for less money without the need for either party to involve counsel. A happy insured or claimant satisfied with the results of his or her claim will never sue the insurer.
On the other hand, incompetent or inadequate claims personnel may force insureds and claimants to lawyers.