When Carriers Outsource Claims

Since the attacks of September 11, 2001, it has become increasingly common for insurance companies to investigate policyholder claims for insurance coverage not through in-house claims handlers but through outside attorneys. For claims made under directors’ and officers’ insurance policies, this practice is ubiquitous. Insurance companies almost always assign outside law firms to correspond with the policyholder and third parties, review documents, interview witnesses and otherwise handle the claim.